Refund Policy

Welcome to HOOPR, where your satisfaction is our top priority. To ensure a seamless shopping experience, please take a moment to familiarize yourself with our return policy.


We offer a 30-day return policy, allowing you ample time to request a return after receiving your item. Claims for damaged or defective products must be submitted within 30 days of receipt, and for packages lost in transit, claims must be made within 30 days of the estimated delivery date to qualify for a return.

For a return to be accepted, the product must be in its original, unused condition, accompanied by the original packaging and your original paper or digital receipt. Returns cannot be processed without the respective receipt or if the item is in a non-sellable condition.

Please note that returns for refund or exchange are not accepted outside of the 30-day policy window.


Upon receiving your returned item, our team will promptly inspect it and notify you of the status. If approved, we will initiate a refund to your original payment method. Please allow a few business days for the refund to reflect in your account, depending on your card issuer's policies.

Customers in Brazil wishing to return a purchase must contact Customer Service within 7 consecutive days of receiving the item, providing a picture of the product.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including custom products (special orders or personalized items), damaged products, sale items, or gift cards.


To initiate an exchange, contact us at We will guide you through the process to ensure a smooth transaction. Please note that any additional shipping charges are non-refundable.


In the case of damaged products, the full amount will be refunded to you, inclusive of return shipping costs. However, for reasons other than damage, customers are responsible for the return shipping costs, which are non-refundable. If a refund is processed, the incurred cost of return shipping will be deducted from the total refund amount.

Contact Us

If you have questions about the return process, feel free to contact us at

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for a replacement or refund. Please provide pictures of any damage to facilitate the resolution process.

Final Sale Items

Certain items are marked as final sale and are not eligible for return or exchange.

Thank you for choosing HOOPR. Your satisfaction is our priority, and we appreciate your understanding of our return policy.